Frequently Asked Questions
-
To best preserve the fabric and color hand wash and air dry, but these bonnets are able to withstand machine washing and tumble dry on low heat.
-
We want you to love your custom product! If your item doesn’t fit as expected, please reach out to us within 7 days of receiving your order. We’re happy to assist you with sizing issues and explore options for exchanges or adjustments.
-
With your purchase of any bonnet, there is a 30 day guarantee, where any non-damaged bonnets (no tears - rips, etc) will be repaired or replaced free of charge if they become unwound or unsewn.
-
I try my best to give an accurate description and depiction of the fabric colors (typically using the fabric company's stock photos), and keep them consistent, but note that sometimes the lighting changes the appearance of the fabric color. Additionally, I have partial color blindness, so please forgive and allow for slight color variation.
-
You can expect your custom product to arrive within 3 weeks of placing your order. Since each item is made to order, we take the time needed to ensure the highest quality.
-
While we strive to accommodate all requests, our standard processing time is 3 weeks to maintain quality. Please reach out to us if you have a specific deadline, and we’ll do our best to help!